So I've been less than thrilled with Rockhold Karate's current billing service for about a year now. It started great, taking my studio to the next level, customer service was great, and they were receptive to ideas that would improve the service. And then they became complacent and fell behind the times quickly, but at least their customer service was good. Well, the problems with the system started adding up without solutions to the problems. So, as a business owner, it was time to pivot. I found a new up-and-coming company with great potential, but it was not quite where I needed it to be. I can be patient; in the meantime, I started putting a lot of pressure on my current vendor to take care of the problems I was having with the service.